Frequently Asked Questions
How to use BB.ca?
May I use the free delivery promotion?
Where can I get gift certificates?
I have questions about my order and want to make changes. Who must I contact?
Can I create a profile without shopping?
Can I take home the merchandise I purchased right away?
How are delivery dates determined?
What to do to get my Christmas presents on time?
How to subscribe to the Parents & Families newsletter and get $15 off?
Who can visit the boutique?
How do I get to the boutique?
I operate a home day-care. May I make purchases at BB Education?
Why are certain comments marked "professional."?
What do you do with my comments?
May I have orders delivered outside of Canada?
How may I access your catalogues?
Parents & Families
Can I order by phone?
Terms and conditions for the Grande vente futée promotion (in french)
How does your new fidelity program work?
How do I go about ordering online if I am not an educator or other education professional with an institutional account?
Institutions & Professionals
Is it possible to have a single profile with one account number for all users from an institution (school, school board, etc.) in order to see their prices and/or order on the website?
Is it possible to de-activate purchase order sending because we wouldn’t want schools to order through the website?
How can I open an account with BB Education?
How may I place an order on your Web site?
What is the difference between the sections "School", "Early Years", etc.? Can I make purchases from every section?
What is the Eureka exchange policy?
What are the Eureka terms of sale?
How can I contact the Eureka customer service?
When will my Eureka order be shipped?