Frequently Asked Questions
How to subscribe to the Parents Families newsletter?
How to subscribe to the Institutions Professionals newsletter?
How to add items to your shopping cart - Institutions & Professionals?
How to add items to your shopping cart - Parents & Families?
How to add a product to your product watch list?
How to add a product to your wish list?
How to update products in your shopping cart - Institutions & Professionals?
How to update products in your shopping cart - Parents & Families?
During Special Delivery Promotions, the following conditions apply: Delivery is free only on orders paid with a personal credit card, not linked to an Institutions & Professionals Account (such as schools, in-school daycare centers, at-home daycare, etc.). Conditions for Northern Regions and Remote Centres, as defined by Canada Post, as well as oversized item surcharges are maintained.
Pickups in store are not available. To place your orders, you can visit one of our 2 boutiques or visit our visit bb.ca.
Gift cards are available at our 2 stores (Montreal and Longueuil). They can be purchased in the amount of your choice and can be used in stores only.
If you have questions about your online order or want to make changes to it, contact BB Education Customer Service by phone 514 273-9186 or 1 800-668-1108 or by email at sales@bb.ca.
Yes. If you are a new user, you can create a profile by clicking on ''Creating your profile'' located at the top-right corner of your screen.
Note: Logging in takes a few minutes but will save you a lot of time during subsequent visits since you will no longer be required to enter some of your personal data.
If you’ve already created a profile, you must enter your email address and password in the appropriate field in the ''Login'' section.
All merchandise can be taken directly from any one of our two stores.
Once your order is confirmed, you will have to wait 4 to 8 working days. Please note that we cannot establish an exact delivery time because of unforeseen events that may arise.
For more information, go to the Delivery and Freight section.
Subscribing to the newsletter
To subscribe to the newsletter, go to the profile creation page and fill out the form. Make sure to check the box of the newsletter you wish to subscribe to at the bottom of the form.
Once you've completed and submitted the form, you will receive an e-mail where you will have to confirm your subscription. If you do not receive this e-mail, check your junk or spam folder.
Once you've confirmed your subscription to the Parents & Families newsletter, you will receive a final e-mail with the promo code to get the $15 discount on your next purchase of $100 or more online at bb.ca, in the Family Section. If you do not receive this e-mail, check your junk or spam folder.
For any questions regarding the subscription to the newsletter, you can communicate with our customer service department, open without interruptions Monday to Friday from 9:00 am to 5:00 pm. Phone: 514-273-9186 / 1-800-361-0378.
Return of Goods
Damaged product:
If, upon receipt of your order, a product is damaged or does not correspond to what was ordered, Brault & Bouthillier is committed to exchange or refund it, including shipping costs, provided that the product is returned in its original packaging, within the prescribed time*, accompanied by a copy of the invoice and the Authorized Merchandise Return voucher (RMA).
If the product is not damaged, but you want to return a product, you have three options: exchange the product for another, get a credit note or request a refund. Products that do not present any defects, must be returned in their original packaging, accompanied by the Authorized Merchandise Return Certificate (RMA), as well as a copy of the invoice.
Purchases made online or by the order desk:
If you wish to return a product you have purchased from any of our online stores, you must first obtain an Authorized Merchandise Return (RMA) voucher from a customer service agent. In order for the return to be accepted, the product must be returned in good condition, in its original packaging and accompanied by the invoice and the Authorized Merchandise Return voucher (RMA). Depending on the condition of the products, a restocking fee of 15% to 50% of the refunded goods could be applied.
In-store purchases:
Return of a product to an institutional account
If you would like to return a product that you purchased in-store and that has been posted to an institutional account, you must first obtain an Authorized Merchandise Return voucher (RMA) from a Customer Service Agent before presenting yourself in-store. In order for the return to be accepted, the product must be returned in good condition, in its original packaging and accompanied by the invoice and the Authorized Merchandise Return voucher (RMA). Depending on the condition of the products, a restocking fee of 15% to 50% of the refunded goods could be applied.
Return of a product paid in cash, with a debit, credit or gift card
If you wish to return a product purchased in-store and this product has been paid by debit/credit card, gift card or cash, you can present yourself in-store within 30 days of the date of purchase.
In order for the return to be accepted, the product must be returned in good condition, in its original packaging and accompanied by the original invoice. Depending on the condition of the products, a restocking fee of 15% to 50% of the refunded goods could be applied.
* Prescribed deadlines vary according to the type of customer:
Institutions & Professionals: 90 days.
Parents & Families: 30 days.
How to obtain an Authorized Merchandise Return voucher (RMA):
All merchandise returns must be communicated to Brault & Bouthillier’s Customer Service by calling 514-273-9186 or 1-800-361-037 or by filling out the form https://bb.ca/en/contact-us/.
If the return conditions are met, the customer service agent will provide you with an Authorized Merchandise Return (RMA) voucher.
Important: You will need this RMA voucher to make a return by mail or in-store. No return will be accepted without the Authorized Merchandise Return (RMA) voucher.
For any other exchange or return needs that are beyond the scope of this policy, please contact Brault & Bouthillier’s Customer Service at 514-273-9186 or 1-800-361-0378 or by filling out the form https://bb.ca/en/contact-us/
Our boutique is open to the general public and is the one-stop shopping solution for teachers, educators, teaching specialists, parents, grandparents, and all those who take children’s education to heart.
Montreal boutique
By public transport: The boutique is located just a few minutes walk from Acadie Metro Station (Blue line).
By car: The boutique is located on Beaumont Avenue between de l’Acadie Boulevard and du Parc Avenue, one block south of Jean-Talon Street. There is a large, free parking area in front of the boutique. For directions, see the attached map.
Go to the Contact Us section for the telephone number, address and business hours.
Longueuil boutique
The Longueuil boutique is located near the Club de Golf Parcours Du Cergf
We would be pleased to serve you. Simply call 514-273-9186/ 1-800-361 0178 and ask for the order desk. The order is payable by Visa or MasterCard. You will avoid delivery costs if you order for $80.00 or more before taxes. Shipping costs for all orders under $80.00 are $12.50. Note, however, that transport charges may still apply if you order products marked with a small “truck” icon; this applies primarily to furniture and bulky products.
Comments posted by professionals connected to their account bear the mention “professional.” We believe that this identification enhances exchanges and makes them more relevant both to professional users and the general public.
BB Education takes into account the comments, remarks, suggestions, ideas and any other information that you submit. You are free to comment on the products displayed on bb.ca. Your comments become the property of BB Education, which means that BB Eduation becomes the owner of all rights, titles, and interests related to your comments. BB Education reserves the right, at its sole discretion, to move a comment, to use a comment for advertising purposes, or to refuse to publish a comment. BB Education has the right, particularly and without restriction, to remove any user contribution that does not comply with applicable laws or is deemed otherwise inadmissible. The moderator has the right to edit the content of the user’s comment for reasons of grammar or spelling. In such case, every effort will be made to preserve the meaning of the comment.
For any delivery outside of Canada, please contact us at 514-273-9186 or 1-800-668-1108 for complete shipping fees, custom fees and tax information.
You can browse all our current catalogues on our Web site. We also mail paper versions to schools, daycares and education professionals. If you wish to receive a paper version of any of our current catalogues, please call our Order Department at 514-273-9186 or 1-800-668-1108, or send an email to service@bb.ca. Clearly mention where you work (school, day-care, home day-care, private practice, hospital, etc.), so we can send you the catalogue best suited to your needs. If sending an email, please remember to provide your full mailing address.
Parents & Families
Yes. Call Customer Service at 514 273-9186 or 1 800-361-0378 to find out how to proceed.
- Get 10 BB points for every $40 purchase (before taxes).
- Accumulate 100 BB points to get the $40 rebate.
- No minimum purchase required for the $40 rebate.
- Offer valid in-store only.
- The $40 rebate is not redeemable for cash, non refundable and non transferable.
- The $40 rebate is applicable on your next in-store purchase.
- Not applicable to institutional accounts.
Return of Goods
Damaged product:
If, upon receipt of your order, a product is damaged or does not correspond to what was ordered, Brault & Bouthillier is committed to exchange or refund it, including shipping costs, provided that the product is returned in its original packaging, within the prescribed time*, accompanied by a copy of the invoice and the Authorized Merchandise Return (RMA) voucher.
If the product is not damaged, but you want to return a product, you have three options: exchange the product for another, get a credit note or request a refund. Products that do not present any defects, must be returned in their original packaging, accompanied by the Authorized Merchandise Return (RMA) voucher, as well as a copy of the invoice.
Purchases made online or by the order desk:
If you wish to return a product you have purchased from any of our online stores, you must first obtain an Authorized Merchandise Return (RMA) voucher from a customer service agent. In order for the return to be accepted, the product must be returned in good condition, in its original packaging and accompanied by the invoice and the Authorized Merchandise Return (RMA) voucher. Depending on the condition of the products, a restocking fee of 15% to 50% of the refunded goods could be applied.
In-store purchases:
Return of a product to an institutional account
If you would like to return a product that you purchased in-store and that has been posted to an institutional account, you must first obtain an Authorized Merchandise Return (RMA) voucher from a Customer Service Agent before presenting yourself in-store. In order for the return to be accepted, the product must be returned in good condition, in its original packaging and accompanied by the invoice and the Authorized Merchandise Return (RMA) voucher. Depending on the condition of the products, a restocking fee of 15% to 50% of the refunded goods could be applied.
Return of a product paid in cash, with a debit, credit or gift card
If you wish to return a product purchased in-store and this product has been paid by debit/credit card, gift card or cash, you can present yourself in-store within 30 days of the date of purchase.
In order for the return to be accepted, the product must be returned in good condition, in its original packaging and accompanied by the original invoice. Depending on the condition of the products, a restocking fee of 15% to 50% of the refunded goods could be applied.
* Prescribed deadlines vary according to the type of customer:
Institutions & Professionals: 90 days.
Parents & Families: 30 days.
How to obtain an Authorized Merchandise Return voucher (RMA):
All merchandise returns must be communicated to Brault & Bouthillier’s Customer Service by calling 514-273-9186 or 1-800-361-037 or by filling out the form https://bb.ca/en/contact-us/.
If the return conditions are met, the customer service agent will provide you with an Authorized Merchandise Return (RMA) voucher.
Important: You will need this RMA voucher to make a return by mail or in-store. No return will be accepted without the Authorized Merchandise Return voucher (RMA).
For any other exchange or return needs that are beyond the scope of this policy, please contact Brault & Bouthillier’s Customer Service at 514-273-9186 or 1-800-361-0378 or by filling out the form https://bb.ca/en/contact-us/
Discover our selection of products on the Parents & families Web site. Our new online store is open to all.
Institutions & Professionals
No. For reasons related to security, your data protection (product watch lists, passwords, etc.) and confidentiality. There can only be a single user per profile. However, there is no limit to the number of profiles per institutional account.
No. It isn’t up to the website to manage that type of exception. If a school board wishes their orders on our website to be blocked, they must send a request to that effect to Customer Service. Our IT system enables us to identify profiles or accounts with restrictions and intercept orders. A user who would send an order without proper authorization would be contacted by Customer Service to inform them of the situation, of their account’s conditions and further steps to be taken.
Return of Goods
Damaged product:
If, upon receipt of your order, a product is damaged or does not correspond to what was ordered, Brault & Bouthillier is committed to exchange or refund it, including shipping costs, provided that the product is returned in its original packaging, within the prescribed time*, accompanied by a copy of the invoice and the Authorized Merchandise Return (RMA) voucher.
If the product is not damaged, but you want to return a product, you have three options: exchange the product for another, get a credit note or request a refund. Products that do not present any defects, must be returned in their original packaging, accompanied by the Authorized Merchandise Return (RMA) voucher, as well as a copy of the invoice.
Purchases made online or by the order desk:
If you wish to return a product you have purchased from any of our online stores, you must first obtain an Authorized Merchandise Return (RMA) voucher from a customer service agent. In order for the return to be accepted, the product must be returned in good condition, in its original packaging and accompanied by the invoice and the Authorized Merchandise Return (RMA) voucher. Depending on the condition of the products, a restocking fee of 15% to 50% of the refunded goods could be applied.
In-store purchases:
Return of a product to an institutional account
If you would like to return a product that you purchased in-store and that has been posted to an institutional account, you must first obtain an Authorized Merchandise Return (RMA) voucher from a Customer Service Agent before presenting yourself in-store. In order for the return to be accepted, the product must be returned in good condition, in its original packaging and accompanied by the invoice and the Authorized Merchandise Return (RMA) voucher. Depending on the condition of the products, a restocking fee of 15% to 50% of the refunded goods could be applied.
Return of a product paid in cash, with a debit, credit or gift card
If you wish to return a product purchased in-store and this product has been paid by debit/credit card, gift card or cash, you can present yourself in-store within 30 days of the date of purchase.
In order for the return to be accepted, the product must be returned in good condition, in its original packaging and accompanied by the original invoice. Depending on the condition of the products, a restocking fee of 15% to 50% of the refunded goods could be applied.
* Prescribed deadlines vary according to the type of customer:
Institutions & Professionals: 90 days.
Parents & Families: 30 days.
How to obtain an Authorized Merchandise Return voucher (RMA):
All merchandise returns must be communicated to Brault & Bouthillier’s Customer Service by calling 514-273-9186 or 1-800-361-037 or by filling out the form https://bb.ca/en/contact-us/.
If the return conditions are met, the customer service agent will provide you with an Authorized Merchandise Return (RMA) voucher.
Important: You will need this RMA voucher to make a return by mail or in-store. No return will be accepted without the Authorized Merchandise Return voucher (RMA).
For any other exchange or return needs that are beyond the scope of this policy, please contact Brault & Bouthillier’s Customer Service at 514-273-9186 or 1-800-361-0378 or by filling out the form https://bb.ca/en/contact-us/
You can contact our Order Department by phone at 514 273-9186 or 1 800 361-0378 or by email at deptcredit@bb.ca. Please specify if you are a teacher, educator or other teaching specialist, so that we may better serve you.
To place an order, you must first open a profile with an email address. You will also be asked to create a password. Later, you will enter your school’s or business’ customer account number and postal code. You can check out our tutorial for more information.
If your institution already has an account with us, you should be able to obtain this account number through your Secretariat or Administration. You can also call our Order Department at 514-273-9186 or 1-800-668-1108, or send an email to service@bb.ca. Please be prepared to provide your institution’s exact name.
These sections were created to facilitate your search by providing a list of products that are grouped together to serve a specific customer base. However, you are free to navigate the entire site for any product. If you have an account with BB Education, you can make a purchase from any section.
