During Special Delivery Promotions, the following conditions apply: Delivery is free only on orders paid with a personal credit card, not linked to an Institutions & Professionals Account (such as schools, in-school daycare centers, at-home daycare, etc.). Conditions for Northern Regions and Remote Centres, as defined by Canada Post, as well as oversized item surcharges are maintained.
Gift cards are available at the store (700 Beaumont Ave., Montreal) and can be purchased in the amount of your choice.
If you have questions about your online order or want to make changes to it, contact BB Education Customer Service by phone 514 273-9186 or 1 800-668-1108 or by email at [email protected].
Yes. If you are a new user, you can create a profile by clicking on ''Creating your profile'' located at the top-right corner of your screen.
Note: Logging in takes a few minutes but will save you a lot of time during subsequent visits since you will no longer be required to enter some of your personal data.
If you’ve already created a profile, you must enter your email address and password in the appropriate field in the ''Login'' section.
All merchandise can be taken directly from our warehouse or from the store in which it was purchased. You must inform the store clerk beforehand or contact Customer Service by email à [email protected] or by phone at 514 273-9186 or 1 800-668-1108.
Once your order is confirmed, you will have to wait 4 to 8 working days. Please note that we cannot establish an exact delivery time because of unforeseen events that may arise.
For more information, go to the Delivery and Freight section.
Place your orders before December 17th 2017 to receive your presents under the tree in time for the Holidays.
Orders placed between December 23rd 2017 and January 4th 2018 will be delivered starting January 5th, 2018.
To subscribe to the newsletter, go to the profile creation page and fill out the form. Make sure to check the box of the newsletter you wish to subscribe to at the bottom of the form.
Once you've completed and submitted the form, you will receive an e-mail where you will have to confirm your subscription. If you do not receive this e-mail, check your junk or spam folder.
Once you've confirmed your subscription to the Parents & Families newsletter, you will receive a final e-mail with the promo code to get the $15 discount on your next purchase of $100 or more online at bb.ca, in the Family Section. If you do not receive this e-mail, check your junk or spam folder.
For any questions regarding the subscription to the newsletter, you can communicate with our customer service department, open without interruptions Monday to Friday from 9:00 am to 5:00 pm. Phone: 514-273-9186 / 1-800-361-0378.
Our boutique is open to the general public and is the one-stop shopping solution for teachers, educators, teaching specialists, parents, grandparents, and all those who take children’s education to heart.
By public transport: The boutique is located just a few minutes walk from Acadie Metro Station (Blue line).
By car: The boutique is located on Beaumont Avenue between de l’Acadie Boulevard and du Parc Avenue, one block south of Jean-Talon Street. There is a large, free parking area in front of the boutique. For directions, see the attached map.
Go to the Contact Us section for the telephone number, address and business hours.
Absolutely. Simply call the Order Department at 514 273-9186 or 1-800-668-1108. Your order is payable by credit card (Visa or MasterCard). Please note that shipping charges apply to all orders under $100.00 (before taxes) and to items identified with a "truck" icon, which are mostly furniture and bulky items.
Comments posted by professionals connected to their account bear the mention “professional.” We believe that this identification enhances exchanges and makes them more relevant both to professional users and the general public.
BB Education takes into account the comments, remarks, suggestions, ideas and any other information that you submit. You are free to comment on the products displayed on bb.ca. Your comments become the property of BB Education, which means that BB Eduation becomes the owner of all rights, titles, and interests related to your comments. BB Education reserves the right, at its sole discretion, to move a comment, to use a comment for advertising purposes, or to refuse to publish a comment. BB Education has the right, particularly and without restriction, to remove any user contribution that does not comply with applicable laws or is deemed otherwise inadmissible. The moderator has the right to edit the content of the user’s comment for reasons of grammar or spelling. In such case, every effort will be made to preserve the meaning of the comment.
For any delivery outside of Canada, please contact us at 514-273-9186 or 1-800-668-1108 for complete shipping fees, custom fees and tax information.
You can browse all our current catalogues on our Web site. We also mail paper versions to schools, daycares and education professionals. If you wish to receive a paper version of any of our current catalogues, please call our Order Department at 514-273-9186 or 1-800-668-1108, or send an email to ser[email protected]. Clearly mention where you work (school, day-care, home day-care, private practice, hospital, etc.), so we can send you the catalogue best suited to your needs. If sending an email, please remember to provide your full mailing address.
Yes. Call Customer Service at 514 273-9186 or 1 800-361-0378 to find out how to proceed.
Discover our selection of products on the Parents & families Web site. Our new online store is open to all.
Now you can shop online, visit our boutique located at 700 Beaumont Avenue in Montreal (H3N 1V5) and place an order by phone at 514 273-9186 or 1 800 361-0378 where you will be able to pay by credit card (Visa or MasterCard).
No. For reasons related to security, your data protection (product watch lists, passwords, etc.) and confidentiality. There can only be a single user per profile. However, there is no limit to the number of profiles per institutional account.
No. It isn’t up to the website to manage that type of exception. If a school board wishes their orders on our website to be blocked, they must send a request to that effect to Customer Service. Our IT system enables us to identify profiles or accounts with restrictions and intercept orders. A user who would send an order without proper authorization would be contacted by Customer Service to inform them of the situation, of their account’s conditions and further steps to be taken.
You can contact our Order Department by phone at 514 273-9186 or 1 800 361-0378 or by email at [email protected]. Please specify if you are a teacher, educator or other teaching specialist, so that we may better serve you.
To place an order, you must first open a profile with an email address. You will also be asked to create a password. Later, you will enter your school’s or business’ customer account number and postal code. You can check out our tutorial for more information.
If your institution already has an account with us, you should be able to obtain this account number through your Secretariat or Administration. You can also call our Order Department at 514-273-9186 or 1-800-668-1108, or send an email to [email protected]. Please be prepared to provide your institution’s exact name.
These sections were created to facilitate your search by providing a list of products that are grouped together to serve a specific customer base. However, you are free to navigate the entire site for any product. If you have an account with BB Education, you can make a purchase from any section.
Our boutiques will open starting Monday May 25th, 2020.
Our offices are open from 8:45am to 5pm, from Monday to Friday are our teams are tele-commuting.
You can also place your orders on our website, BB.ca. Our staff has been informed on the proper hygiene measures to prepare your orders safely.
You can place orders online at any time on BB.ca. Our staff has been informed on the proper hygiene measures to prepare your orders safely.
A delay of 4 to 5 working days must be allowed for delivery in Quebec and Ontario (5 to 8 in the rest of Canada) when products are in stock at our warehouse. In no event shall BB Education be liable for late delivery caused by an inventory shortage or a carrier.
Our staff has been informed on the proper hygiene measures to prepare your orders safely.
In our boutiques
We wish to reassure you that our priority is the health and safety of our clients and our employees. Brault & Bouthillier has put in place the following measures in our stores:
During your visit in-store, we recommend following these rules:
Measures taken for online orders
Our cleaning routine has been intensified and all of our personnel are informed of the proper hygiene measures to adopt to prepare your online orders safely.
- All training, workshops and Red carpet events scheduled in-store have been rescheduled for a later date. Contact your representative for more information.
- The Early Childhood Mega sale which was scheduled for March 30th to April 1st has been cancelled. Contact your representative for more information.
- Our in-store Educational Evenings are postponed.